Axe Casino Privacy Policy
Who Controls Your Data
The controller of personal data collected at axeaussie.com is Dama N.V., registration number 152125, Scharlooweg 39, Willemstad, Curaçao. It operates Axe Casino under Curaçao Gaming Control Board licence No. OGL/2023/174/0082 and decides why and how your data is processed.
Why We Process Data and Where It Travels
We process registration and payment data to run your account and fulfil the contract you accept when you sign up. We process identity documents to meet the verification duties attached to our licence. We keep device and log data to detect fraud, multi-accounting and bonus abuse, which is our legitimate interest. Marketing emails are sent only with your consent, and you can withdraw it at any time. Our servers and support operations sit outside Australia, so your data is transferred to Curaçao and to the countries where our processors work. Transfers rely on written processing agreements that bind each processor to keep the data secure, to use it only on our instructions and to delete it when the agreement ends. Connections to axeaussie.com are protected by TLS encryption, and card data is handled by PCI-compliant payment gateways rather than stored on our servers.
Complaints About Data Handling
If you think we have mishandled your personal data, write to [email protected] first so we can investigate. You may also complain to the Office of the Australian Information Commissioner in Australia, or to the data protection authority in your own place of residence.
Cookies and Analytics
We use essential cookies to keep you signed in and secure the cashier, and analytics cookies to measure which pages and games are used. You can accept or decline non-essential cookies in the banner shown on your first visit, and you can delete stored cookies in Chrome, Safari, Firefox or Samsung Internet at any time. Blocking essential cookies will stop login from working.
Recipients and Retention Periods
Payment data goes to processors handling Visa, Mastercard, Skrill, Neteller, MiFinity, Neosurf and the crypto networks for Bitcoin, Ethereum and USDT. Game sessions are shared with providers such as Evolution Gaming, Pragmatic Play, Play’n GO and NetEnt only to the extent needed to run a round. Identity documents are reviewed by our verification team and are not sold or rented to advertisers. Account and transaction records are kept while your account is open and for the period our licence and anti-money-laundering rules require after closure, and verification documents follow the same period. Log data is deleted on a rolling schedule, and after the retention period ends, data is deleted or anonymised.
Your Rights
You may ask us to give you a copy of your data, correct it, delete it, restrict its use, object to processing or move it to another service. Some records cannot be deleted while a legal retention duty applies, and we will tell you which. Requests are free of charge for the first copy, and we may ask for a reasonable fee only if a request is clearly repetitive or excessive. Consent to marketing can be withdrawn at any time and the consent record is then deleted.
Data We Collect
At registration we collect your email address, password (stored as a hash), date of birth, country and currency. For payments we collect the method used, transaction IDs and amounts. For verification we collect a photo ID such as an Australian driver’s licence, passport or Medicare card, plus a utility bill or bank statement. Technical data includes IP address, browser type, device model and session logs.
Sending a Personal Data Request
Send access, correction or deletion requests from your registered email address to [email protected], stating which right you want to use. We confirm your identity by asking for a detail only the account holder knows, reply within 30 days, and tell you if a request is refused and why.